I was in the unfortunate position of having not received a parcel of goods from ASOS one morning and was stricken at the thought of not having the item I wished to show-off. Though this did indeed upset me to have not received the parcel and still get an email confirming it's arrival, this is no tale of woe. Quite the opposite in fact, as I know await the reimbursement of the undelivered item.
After calling ASOS up one morning and confirming the way in which I should proceed, I filed a query, which was promptly replied to in a concise and helpful way. This thoroughly cheered me up as I then began to see the light at the end of the tunnel (which was not the headlight of a fast approaching train).
Though the particular item I wished to obtain had then become the almost unutterable syllables which form the words "sold out", their promise to reimburse me has shown me through the once fear-darkened tunnel to the calm-green fields of patients and love for ASOS.
Due to this I submitted a terribly lavish appraisal via their survey in which I may as well have proposed to the company and sworn only to them.
This was written whilst in the glow of appreciation for them and their wonderful customer care.
I have yet to (and hopefully never) had any worries or complaints about this company and find it one of the best organisers of products.
